Venture Club Return and Refund Policy

Thank you for your purchase from Venture Club. We are committed to ensuring that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, we are here to help.

Returns

Eligibility:
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. Items must be returned within 14 days of the purchase date.

Non-Returnable Items:
Certain items are not eligible for return, including but not limited to:

• Gift cards

• Sale items

Return Process

Requesting a Return:
To initiate a return, email our customer service team at contact@venture-clothing.com with your order number and reason for the return.

Return Authorization:
Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

Shipping:
Please securely package your item and include the RMA number in the package. Send the item to the address provided in the return instructions. Customers are responsible for return shipping costs.

Refunds

Processing:
Once we have received your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method.

Timing:
Refunds may take 5-10 business days to process, depending on your payment provider.

Partial Refunds:
In certain situations, only partial refunds may be granted (if applicable), such as for items with obvious signs of use or missing parts not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at contact@venture-clothing.com with your order number and details of the defect or damage.

Delayed or Missing Refunds

If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at contact@venture-clothing.com.

Contact Us

If you have any questions about our return and refund policy, please contact us:

Email: contact@venture-clothing.com

Thank you for your purchase from Venture Clothing.